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REFUND AND EXCHANGE POLICY


EXCHANGE

In case of an exchange for a different size or a different piece, contact us within 24 Hours post Delivery Through Mails, Whatsapp Or Instagram and we will book a return pickup against your order. The return shipping fee will be borne by the customer. Note that Exchanges will be processed only for the same amount as the original order value or a higher amount. Once we will receive the product, we will dispatch the new item within 2 days.

 

CONDITIONS (EXCHANGE)

  • Please make sure the tags are intact for a smooth process. Any returns without the tags will not be accepted and will be delivered back to the customer.
  • The Address And The QR Label Must Be Readable And Scanable
  • Exchanges will be only accepted once against every order. It will not be accepted if the customer wishes to exchange the same order for a second time.
  • Exchange coupon can only be used once.
  • Items bought at an original price cannot be exchanged for discounted price in case of an ongoing sale.
  • Users who bought items at original price cannot redeem the difference amount while exchanging their product in case of an ongoing sale. To enjoy the sale benefits, customer can place a new order instead.
  • Please note that all exchanges are subject to availability.


RETURNS

We do not accept returns. Please be sure of the size, fit, material, color before ordering (please read product description for all details) Or Contact Us For Other Information


DAMAGED ITEMS

If you have received a damaged product, we apologize. We are more than willing to help you out. Please click pictures and a video of the product and Contact Us Through email, whatsapp or instagram . We will issue an exchange for your order.


EMPTY PACKAGE RECEIVED

All orders are weighed before dispatching, that’s why it is practically impossible to receive an empty parcel. Please do not create a false claim of empty package received just to get a refund or replacement. All such requests will be rejected. 


REFUNDS

Refund requests are not accepted in any manner. If you find any issues with your order, we will completely solve it through Exchanges 


ORDER CANCELLATION

Orders once placed cannot be canceled. If you have ordered the wrong size product by mistake, you can simply Contact Us Through Mail, Whatsapp, Or Instagram to change it to the preferred size within 1 hour of placing your order and we will happily update it


CUSTOMIZED PRODUCTS

There is no exchange or return service provide for customized product due to its personalized nature


*Whenever you proceed with the payment we assume that you accepted all our terms of service and return policy*


Thank You,

Team Sorneshia.